Shipping Information

At Onyivé Luxe, we strive to provide a smooth and efficient shipping experience. Below is all the information you need regarding our shipping policies.

Shipping Timeframes

Domestic Shipping: Orders within the country typically take 5-7 business days to arrive with Standard Shipping. Expedited and Express Shipping options are also available for faster delivery.
International Shipping: International orders are processed and shipped within 7-14 business days depending on the destination.

Shipping Costs

Standard Shipping: Free on orders over $50. Orders under $50 are charged a flat rate of $5.
Expedited Shipping: $15 for faster delivery within 2-3 business days (domestic only).
Express Shipping: $30 for next-day or two-day delivery within 1-2 business days (domestic only).
International Shipping: Shipping costs for international orders are calculated based on the destination country and order weight at checkout.

Order Processing

Orders are processed 1-2 business days after purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing may take longer.
Once your order has shipped, you will receive a tracking number to monitor your shipment.

Delivery Methods

Standard Shipping: Delivered by local postal services.
Expedited and Express Shipping: Handled by our trusted courier partners for faster delivery.
International Orders: Shipped via international carriers and subject to customs processing in the destination country.

Tracking Your Order

Once your order has been dispatched, a tracking number will be provided via email or SMS so you can track the status of your package. Please allow 24-48 hours for the tracking information to update.

Customs, Duties, and Taxes

International orders: You may be subject to additional customs duties, taxes, or fees depending on your country’s regulations. These are not included in the shipping fee and will be due upon delivery.
Onyivé Luxe is not responsible for customs delays or any customs duties and taxes incurred during the shipping process.

Shipping Restrictions

We currently do not ship to P.O. Boxes or APO/FPO addresses.
Certain products may have specific shipping restrictions based on weight, size, or destination. You will be notified if any of your selected items cannot be shipped.

Damaged or Lost Packages

Onyivé Luxe is not responsible for lost or damaged items once they leave our warehouse. We recommend opting for tracking and insurance for higher-value orders. If your package arrives damaged or is lost in transit, please contact our customer support team for assistance.

Contact Us

If you have any questions or need assistance regarding shipping, please feel free to contact our customer support team at:

Email: onyiveluxe@gmail.com